Shipping policy

Shopping Policy

Welcome to our store! We want your shopping experience to be easy, enjoyable, and transparent. Please review our shopping policy before placing your order.

1. Orders

  • All orders are subject to product availability and order confirmation.
  • Please make sure all information provided at checkout, including your name, phone number, delivery address, and order details, is correct.
  • Once an order has been confirmed and preparation has started, changes or cancellations may not always be possible.
  • For customized, personalized, or made-to-order products, the customer is responsible for providing the correct names, wording, colors, dates, sizes, or other requested details.

2. Product Availability

We do our best to keep the availability of products on our website updated. However, stock availability may occasionally change before our website is updated.

If an item becomes unavailable after your order has been placed, we will contact you and offer a suitable alternative, store credit, or refund for the unavailable item.

3. Product Images & Colors

We make every effort to display our products as accurately as possible. However, actual colors may vary slightly due to screen settings, lighting, photography, or differences in materials.

For handmade or customized products, slight variations may occur and are considered part of the unique nature of the item.

4. Prices & Payment

  • All prices are displayed in UAE Dirhams (AED), unless otherwise stated.
  • Prices may be updated from time to time without prior notice.
  • The price applicable to your purchase will be the price displayed at the time your order is confirmed.
  • Orders will only be processed once the required payment has been successfully completed or confirmed.
  • Any applicable delivery charges will be shown during checkout or communicated before the order is confirmed.

5. Customized & Personalized Orders

Customized and personalized items are specially prepared for each customer.

Please carefully review all information before confirming your order. Once production or preparation has started, customized products cannot normally be cancelled, exchanged, or refunded unless the product is defective or we have made an error in preparing the order.

6. Delivery

  • Delivery times provided are estimates and may vary depending on location, order volume, product availability, public holidays, weather conditions, or circumstances outside our control.
  • Customers are responsible for providing a complete and accurate delivery address and reachable contact number.
  • Additional delivery charges may apply if an order needs to be delivered again because of an incorrect address, unavailable recipient, or unsuccessful delivery attempt.
  • For orders required for a specific occasion or date, we recommend placing the order early to allow sufficient preparation and delivery time.

7. Returns & Exchanges

We want you to be happy with your purchase.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after receiving your order and provide your order details along with clear photos of the item.

Returns or exchanges are subject to the nature and condition of the product. Items must generally be unused, unopened where applicable, and in their original condition and packaging.

Customized, personalized, made-to-order, used, or damaged-after-delivery products are generally not eligible for return or exchange unless they were received defective or incorrect.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be accepted if preparation has not yet started. Once an order has entered preparation, production, customization, or delivery, cancellation may no longer be possible.

9. Refunds

Where a refund is approved, it will be processed using the appropriate available refund method.

Processing times may vary depending on the payment method, payment provider, or bank.

Delivery charges and other service fees may be non-refundable where the relevant service has already been provided, except where required otherwise by applicable law.

10. Promotions & Discount Codes

  • Promotional codes must be applied before completing checkout.
  • Promotions cannot be combined unless specifically stated.
  • Discount codes cannot normally be applied to previous purchases.
  • Promotions may have specific validity periods, product restrictions, or minimum-order requirements.
  • We reserve the right to cancel or modify promotions in cases of technical errors, misuse, or circumstances reasonably requiring a change.

11. Incorrect or Damaged Orders

If there is an issue with your order, please contact us promptly and provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos where applicable

We will review the matter and provide an appropriate solution, which may include replacement, exchange, store credit, or refund depending on the circumstances.

12. Customer Responsibility

By placing an order, you confirm that you have reviewed and accepted the product description, price, customization details, delivery information, and these shopping terms.

Customers are responsible for checking all personalized information before submitting an order.

13. Contact Us

If you have any questions regarding an order, product, delivery, return, or exchange, please contact our customer service team through the contact details provided on our website.

We appreciate your support and thank you for shopping with us. ♡

Last updated: August 2026